Service Alerts
MATP provides non-emergency medical transportation to residents of Beaver County who hold a valid Pennsylvania Medical Assistance (MA) card. In Beaver County, the Beaver County Transit Authority administers the MATP program. The Pennsylvania Department of Public Welfare funds the program. Our program offers transportation, mileage or ticket reimbursement to help you get to medical care or services from Medical Assistance providers. We are required to provide you with the least-costly, most appropriate transportation service available that will meet your needs. MATP services can be used for medical appointments or most services paid for by Medical Assistance. The medical services include therapies, tests, dental visits, pharmacy trips, mental health treatment, drug and alcohol treatment, and trips to medical equipment suppliers. Beginning January 1st, 2026, Psychological rehab services will also be covered. You cannot use MATP for emergency or ambulance transportation or for non-medical trips such as shopping or social activities.
Depending on where you are going, what your needs are, and the costs involved, we could provide you with transportation in one of the following ways:- Public Fixed-Route Bus- Shared Ride Van (Lift Equipped)
If you live and your appointment is on our fixed route bus line, you are eligible for our ticket reimbursement program. Travel by bus to your appointment and have your medical provider complete your Physician Verification Form. You may then present your form in person or mail your form to the Rochester Transportation Center. We will then reimburse you with tickets for the travel expenses that you have taken after we verify your appointment and eligibility.
If you have a car available, or if you know someone who has a car and who can take you to your medical appointment, we will provide you mileage reimbursement if it is the least costly, most appropriate service available. We will reimburse you at the rate of 25 cents per mile. We will also reimburse you for your actual parking expenses and tolls if you provide receipts showing how much you paid. If you want to claim mileage reimbursement for a trip, you must tell us in advance. We will send you a form to fill out to tell us how far you traveled and whether you had any parking or toll costs and have the medical provider sign to verify that you were there. You can turn in your reimbursement request right after a trip, or you can wait until the end of the month. Invoices must be turned in by the first of each month.
You can schedule an appointment a week in advance up until 2 business days before the scheduled appointment.
You may bring someone with you as an escort at no cost to you in the following situations:
We are responsible for providing or for arranging your transportation to get you to the medical care you need. Areas we service include Beaver, Butler, Allegheny, Lawrence, and Washington Counties. The MATP County Office shall transport MA eligible recipients to a qualified MA-enrolled provider of the recipient's choice, with the following exceptions:
If you need a ride to a medical appointment or service, you should call us as soon as possible. For regular appointments, you must call us at least 2-3 business days in advance to arrange a ride. Out of county trips can only be scheduled on Mondays, Wednesday, and Fridays. You can call us up to one week before your appointment to arrange a ride. When you call to schedule, we will ask the date and time of your appointment, where you need to go, and how long the appointment will last (if you know). Please let us if you have any special needs i.e.: if you need an escort to go with you, or if you need accessible transportation due to a temporary or permanent disability. We will arrange for the least costly way to get you to and from your appointment that meets your needs. If your appointment is rescheduled or cancelled, or if things change and you no longer need a ride, you must call us immediately and let us know. The standard method for shared ride service delivery is “curb-to-curb.” “Door-to-door” service is only available when compelling circumstances dictate. Be prepared to share the vehicle with other passengers—no exclusive rides are provided.
If we will be transporting you using shared ride, you will be told in advance the approximate time you will be picked up by the MATP driver. Please be ready ahead of time. our drivers are required to pick you up no sooner than 15 minutes before your scheduled time and no later than 15 minutes after your scheduled pick-up time. Our policy is to drop you off at your provider's office no more than 1 hour before your scheduled appointment, and to pick you up no later than 1 hour after your appointment is finished. If we do not meet these timelines and you are kept waiting, you should call us at 724-375-2895 to report the problem and to see if alternative arrangements can be made.
At some point, you may need transportation on short notice for an urgent care matter. Urgent care includes any situation where your medical provider has told you that you need to come to their office, or to obtain some other medical treatments or service, that same day or within the next 24 hours. We have a process for responding to any urgent care requests and will make every effort to help you get the medical care you need
If you determine that you do not need transportation that has already been scheduled with the MATP office, you must call and cancel the trip.To cancel a scheduled trip you must contact the MATP office by 12 noon the working day before your scheduled trip. Failure to properly cancel a trip will result in a “no show.” Excessive “no shows” can result in suspension from the MATP program.
A “no show” is defined as any scheduled trip that is not taken or not cancelled within the required time frame. A passenger is considered a no-show in the following situations:The passenger does not call their transportation provider at least 24 hours prior to their pick-up time to cancel their ride.The passenger is not present at the designated pick-up site when the driver arrives. A passenger that accumulates two (2) no-shows within a ninety (90) day period is required to call in the day before their next trip or the trip will be automatically cancelled. To keep the reservation for the next days trip call (724)375-2895 and press 2 (the cancellation line) to confirm your appointment. This will continue for a 30 day period.
Actions that will lead to suspension and/or termination of services include, but are not limited to, the following:
We are required to provide you with a written notice if we deny your request for MATP transportation or for mileage reimbursement. We are also required to give you notice in advance if we plan to change your service or suspend you from service. The notice will provide the reasons for our action, when the action will go into effect, and your rights of appeal. You have a right to appeal any suspension. MATP clients will have 30 days to complete the MATP appeal form.
Parents or Legal guardians can be transported for child visitation to an inpatient program.
Under the MA fee-for-service system, we will arrange or provide transportation to the medical provider closest to your home, who can meet your medical needs. You can be transported to a more distant provider only if the authorizing physician who substantiates the need provides medical verification. Verbal and/or written verification may be required.Under the MA managed care system, we will arrange or provide transportation to any provider in this Managed Care Organization (MCO) region. We will only transport you to providers in your MCO network, or to providers who are out-of-network but to whom your MCO has referred you. The MATP County Office shall transport MA eligible recipients to a qualified MA-enrolled provider of the receipt’s choice, with the following exceptions: Pharmacy providers- Transportation to a pharmacy provider shall only be provided to a choice of two pharmacies closest to the recipient’s residence or two pharmacies closest to the recipients prescribing physician’s office.
Transportation to methadone treatment shall only be provided up to the closest in-network methadone treatment program to the recipient’s residence unless the recipient is granted an exception.
Urgent care is defined as any illness or severe condition which under reasonable standards of medical practice would be diagnosed and treated within a 24-hour period and if left untreated, could rapidly become a crisis or emergency situation. Urgent care transportation requests include a call from the consumer’s medical provider to come to the office, or to obtain other medical treatment or service that same day or within a 24-hour period.
A passenger may be suspended from the MATP program for inappropriate behavior. Inappropriate behavior includes but is not limited to:
NOTE: Beaver County MATP may deviate from any of the above order of outlined inappropriate behavior given the severity of the offense. Inappropriate behavior that threatens the safety of fellow passengers or drivers may result in immediate termination from the MATP program.
Contact the MATP office within 5 days of any incident to register a complaint. We will record your complaint in writing, investigate the circumstances, and respond to you within 5 business days, if it is requested and the complaint is found valid.
All suspected cases of fraud are documented and forwarded to the Pennsylvania Department of Public Welfare for investigation and action.
If we are for some reason unable to meet your medical transportation needs, you will be referred to your local County Assistance Office (CAO).
For all trip reservations, questions, or concerns related to the MATP system, please call one of the following numbers: (724)375-2895 or 1-800-262-0343 Once connected to the MATP hotline, you will be asked to select from the following list of options:Press 1 to make a MATP trip reservationPress 2 to cancel a scheduled MATP tripPress 3 to verify a pick-up time for a scheduled MATP tripPress 4 for general MATP Questions or to respond to a “no-show” letter you’ve received. If you do not have a touch-tone telephone, you may remain on the line and a member of the MATP Communications Center staff will assist you. The MATP Communications Center staff is generally available to provide phone assistance Monday through Friday, from 7:00am until 5:00pm. However, trip reservations are only accepted Monday through Friday, from 8:00am until 3:00pm. Call volume within the MATP Communications Center can be heavy at times. We ask that you please be patient, as your call will be answered in the order it was received.
