Service Alerts
We hope to provide excellent customer service to our riders. Fill out the form below to file a complaint, commendation, or service request. To help in investigating, please include as much information as you can. BCTA aims to complete the investigation within 24-48 hours. If you would like to be contacted by a supervisor, please select yes under the option. A supervisor will reach out to you based on the selected communication method. For those who are unable to fill out this form online, please contact our Customer Service team at 724-728-8600 and we will assist you in completing the complaint.
If you feel as though you have been discriminated against based on your race, color, or national origin, please fill out the Title VI Complaint form. This form and further information can be found by clicking here.
