Accessibility

For our valued customers with disabilities, as well as seniors with limited mobility, BCTA offers a wide range of accommodations to make travel more convenient, safe, and comfortable.  The following is an overview of these accommodations:

Lift-equipped vehicles

BCTA is very pleased to announce that all vehicles in regular fixed route and DART service are equipped with either a lift or a ramp to accommodate passengers using mobility aids such as wheelchairs or scooters.  If you require the use of a lift or ramp to board a BCTA vehicle, please notify the driver as you board.

A few words about mobility aids

If you use a mobility aid – such as a wheelchair or scooter – and need to board a BCTA vehicle, there are two points you should remember.  First, the mobility aid must be secured to the floor for the entire time between your boarding and de-boarding stops.  This is to ensure your safety and the safety of other passengers.  If you are willing and able to do so, you may move out of your mobility aid into a regular seat for the duration of your trip, but the mobility aid itself must remain secured.

Second, Americans with Disabilities Act (ADA) defines a mobility device as:

a mobility aid belonging to any class of three or more wheeled devices , designed for and used by individuals with mobility impairments, whether operated manually or powered. Transit providers must carry a wheelchair and occupant if the lift and vehicle can physically accommodate them, unless doing so is inconsistent with legitimate safety requirements.

“Legitimate safety requirements” includes such circumstances as a wheelchair of such size that it would block an aisle, or would be too large to fully enter a railcar, would block the vestibule, or would interfere with the safe evacuation of passengers in an emergency.