• 511pa
  • DART
A player in economic development. A partner in regional transportation.

Title VI Policy & Complaint Process


Beaver County Transit Authority (BCTA) grants all citizens equal access to all its transportation services. It is further the intent of BCTA that all citizens are aware of their rights to such access. This site is designed to serve as an educational tool for citizens so that they may understand one of the civil rights laws that protect their benefit of BCTA programs and services, specifically, as it relates to Title VI of the Civil Rights Act of 1964.

What is Title VI?
Title VI is a section of the Civil Rights Act of 1964 requiring that “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”   Note that Title VI does not address gender discrimination. It only covers race, color and national origin.  Other Civil Rights laws prohibit gender discrimination.

BCTA operates its programs without regard to race, color, or national origin.

BCTA’s Complaint and Investigation Procedures
These procedures cover all complaints filed under Title VI of the Civil Rights Act of 1964.

These procedures do not deny the right of the complainant to file formal complaints with other State or Federal agencies or to seek private counsel for complaints alleging discrimination. Every effort will be made to obtain early resolution of complaints at the lowest level possible. The option of informal mediation meeting(s) between the affected parties and BCTA may be utilized for resolution. Any individual, group of individuals or entity that believes they have been subjected to discrimination prohibited under Title VI and related statutes may file a complaint.

The following measures will be taken to resolve Title VI complaints:

1.) A formal complaint must be filed within 180 days of the alleged occurrence. Complaints shall be in writing and signed by the individual or his/her representative, and will include the complainant’s name, address and telephone number; name of alleged discriminating official, basis of complaint (race, color, national origin), and the date of alleged act(s). A statement detailing the facts and circumstances of the alleged discrimination must accompany all complaints.

BCTA strongly encourages the use of BCTA’s “Title VI Complaint Form” when filing official complaints.  (see attached)

The preferred method is to file your complaint in writing using the Title VI Complaint Form, and sending it to:

Title VI Coordinator
BCTA
200 W. Washington Street

Rochester, PA 15074

2.) In the case where a complainant is unable or incapable of providing a written statement, a verbal complaint of discrimination may be made to the BCTA Title VI Coordinator. Under these circumstances, the complainant will be interviewed, and the BCTA Title VI Coordinator will assist the Complainant in converting the verbal allegations to writing.

 3.) When a complaint is received, the Title VI Coordinator will provide written acknowledgment to the Complainant, within ten (10) days by registered mail.

 4.) If a complaint is deemed incomplete, additional information will be requested, and the Complainant will be provided 60 business days to submit the required information. Failure to do so may be considered good cause for a determination of no investigative merit.

5.) Within 15 business days from receipt of a complete complaint, BCTA will determine its jurisdiction in pursuing the matter and whether the complaint has sufficient merit to warrant investigation. Within five (5) days of this decision, the General Manager or his/her authorized designee will notify the Complainant and Respondent, by registered mail, informing them of the disposition.

a. If the decision is not to investigate the complaint, the notification shall specifically state the reason for the decision.

 b. If the complaint is to be investigated, the notification shall state the grounds of BCTA’s jurisdiction, while informing the parties that their full cooperation will be required in gathering additional information and assisting the investigator.

6.) When BCTA does not have sufficient jurisdiction, the General Manager or his/her authorized designee will refer the complaint to the appropriate State or Federal agency holding such jurisdiction.

7.) If the complaint has investigative merit, the General Manager or his/her authorized designee will instruct the Title VI Coordinator to fully investigate the complaint. A complete investigation will be conducted, and an investigative report will be submitted to the Executive Director within 60 days from receipt of the complaint. The report will include a narrative description of the incident, summaries of all persons interviewed, and a finding with recommendations and conciliatory measures where appropriate. If the investigation is delayed for any reason, the Title VI Coordinator will notify the appropriate authorities, and an extension will be requested.

8.) The General Manager or his/her authorized designee will issue letters of finding to the Complainant and Respondent within 90 days from receipt of the complaint.

9.) If the Complainant is dissatisfied with BCTA’s resolution of the complaint, he/she has the right to file a complaint with the:

Federal Transit Administration

Office of Civil Rights

1200 New Jersey Avenue, SE

Washington, D.C. 20590

 

Click Here for BCTA’s Complete / FTA Approved Title VI Plan

Beaver County Transit Authority