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ADA


TRANSPORTATION SERVICE FOR INDIVIDUALS

WITH DISABILITIES

AMERICANS WITH DISABILITY ACT (ADA)

Nondiscrimination 

Beaver County Transit Authority (BCTA) will not discriminate against an individual with a disability in connection with the provision of transportation service.  Any individual who believes they have been discriminated against may file a complaint at 724-728-8600, email bcta@bcta.com or visit our administrative office at 200 West Washington Street, Rochester, PA 15074, from 5:30 AM to 7:30 PM, Monday – Friday.

 Service Area 

BCTA shall provide ADA complementary Paratransit Service to origins and destinations within corridors with a width of three-fourths of a mile on each side of each fixed route for those individuals who cannot access and/or utilize the fixed route bus.

 Special Requests

If there is a Beaver County rule or policy that, due to your disability, makes it difficult or prevents you from using the service, you may call or write to Beaver County Transit Authority to discuss your situation.  When at all possible, request should be made in advance and will be considered on a case by case basis as long as they are reasonable and do not create a direct threat to others or a fundamental change to basic Beaver County Transit Authority service.

 

Americans with Disabilities Act Rider’s Guide
The Beaver County Transit Authority is a door to door, shared-ride service provided to ADA paratransit eligible individuals in our community.

Information Regarding Transportation Services
Information can be provided over the telephone, the website and Twitter, and is also available in print (large print if requested), audio (on CD if requested),  Braille (if requested), and on-line (information can be downloaded). Beaver County Transit Authority utilizes the Pennsylvania Relay System.

Service Area
The ADA paratransit service area will encompass all the communities currently served by the fixed route bus service within the Beaver County area. The ADA service area is limited to within three-quarter (3/4) of a mile wide surrounding the Beaver County Transit Authority fixed routes.

Eligibility
The Beaver County Transit Authority shall provide complementary paratransit service in accordance to ADA regulations.  In general, the regulations provide that an individual is eligible for paratransit services under any of the following three (3) circumstances:

Category 1
“Any individual with a disability who is unable, as the result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities.”

[37.123 (e) (1)]

Category 2
“Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time, or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route.”

[37.123 (e) (2)]

Category 3
“Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system.”

[ 37.123 (e) (3)]

Eligibility Evaluation
All new and renewing applicants for eligibility can either request an application to be mailed to them or apply in person at the Beaver County  Transit Authority (BCTA) Expressway Travel Center located at 131 Pleasant Drive, Aliquippa, PA, 15001, and complete an application form and receive further instructions.

Beaver County Transit Authority will provide the transportation for the rider, at no cost, to come to the Expressway Travel Center to apply for, or renew, an Eligibility Evaluation form.

Visitors
Beaver County Transit Authority shall honor the ADA eligibility determination of other jurisdictions for visitors to the Beaver County Area.  Visitors will be considered eligible for the complementary paratransit service for a period of twenty-one (21) days without separately establishing ADA eligibility under Beaver County Transit Authority procedures.   A visitor must present, either by fax or mail, adequate documentation of an ADA eligibility determination in another jurisdiction in order to receive a temporary visitor’s identification card.   Upon receiving an ADA identification card, the individual can then call for a reservation.

Visitors who wish to utilize Beaver County Transit Authority complementary paratransit services and who have not received an ADA eligibility determination from another jurisdiction may receive a temporary visitors’ identification card by certifying that they are unable to use fixed route service.   Beaver County Transit Authority may require such additional verification of a visitor’s disability, as deemed appropriate under the circumstances.  This verification can be faxed or mailed for purposes of eligibility.  A temporary visitor’s identification card shall be valid for use on the paratransit system for a period not to exceed twenty-one (21) days.

The visitor will pay the same paratransit fare as the disabled rider.

Days and Hours of Service
The days and hours of service shall be from 4:58 a.m. to 11:12 p.m., Monday through Friday, and Saturdays from 6:35 a.m. to 7:43 p.m.  Service shall not be provided on Sundays and the following six National Holidays:  New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.

It should be noted that the evening time of 11:12 p.m. for weekday service and the 7:43 p.m. on Saturday shall be for the last drop-off of an individual before the vehicle returns to the DART garage and is not to be considered a pick-up time.

Advanced Reservation / Response Time
DART is a door to door service.

All requests to schedule a DART trip must be made one (1) day in advance by close of business.  Trips can be reserved, however, up to fourteen (14) calendar days in advance of a pick-up.

Reservations for scheduling a trip will be accepted from 8:00 a.m. to 5:00 p.m. during weekdays and Sundays.  Even though no transit service is provided on Sundays and six different holidays, you can call the DART office and leave a voicemail to reserve a trip. A Beaver County Transit Authority representative will return your call to confirm the date and time of your requested trip. The pick-up time for an individual shall be scheduled as close to the requested time as possible.  In no case will the trip be scheduled more than one hour before or after the individual’s desired departure time.  Once scheduled, drivers will seek to make the pick-up within 15 minutes before or after the arranged time. An example of the pick-up window is: if your appointment is 8:30 a.m. and the bus arrives anywhere from 8:15 a.m. to 8:45 a.m. (-15 or +15 min.) the pick-up time is considered “on time”.  After the driver has waited 5 minutes past the passenger’s pick-up time (in this example – 8:50 a.m.), the driver will depart the stop and a “No Show” will be recorded.  The driver cannot leave early before the window starts.

Personal Care Attendant and/or Companion
One other person besides a personal care attendant shall be allowed to accompany an ADA paratransit eligible user on the vehicle.  If there is more than one companion, they may ride on a space-available basis.

Fares
The fare of the DART service for ADA eligible users will not be greater than twice the Beaver County Transit Authority fixed route fare.  Registered personal care attendants will ride without charge.  An accompanying companion will pay the same fare as the disabled rider.

Cancellations
A cancellation must be called into the DART office one (1) hour before the scheduled pick-up time.  Beaver County Transit Authority encourages riders to call in the day before your scheduled pick-up time in order to allow another person to use the system.  Rides not cancelled or cancelled later than one hour before the scheduled time are considered “No Shows” and are subject to the Beaver County Transit Authority “No Show” policy.  Under ADA, Beaver County Transit Authority may not automatically cancel your return trip.  Each leg of a trip must be treated separately.  Without an indication from the rider that the return trip is not needed, it will remain on the schedule.  So it is very important that you tell the reservationist that you are cancelling one or both legs of the scheduled trip.  If you fail to cancel your trip, you will be recorded as a “No Show”.

No Shows
Beaver County Transit Authority will not suspend service on any trips missed by a rider for reasons beyond his or her control, including trips missed due to transit agency error or lateness.  Sanctions could be imposed only for a “pattern or practice” of missed trips.  A pattern or practice involves intentional, repeated or regular actions, not isolated, accidental, or singular incidents.  If a no-show was beyond a rider’s control, contact the DART office at 1-800-262-0343 or 724-375-2895.

When a rider is not ready, not present, or chooses not to go and the driver has waited 5 minutes past the scheduled pick-up time, it is considered a “No Show.”

For those riders who accumulate “No Shows”, the following policy applies:

 

 Frequency of Trips  Maximum # of “No Shows” Percentage
1 – 19 Trips Per Month  Maximum of 3 “No Shows” Per Month  15%
20 – 39 Trips Per Month  Maximum of 6 “No Shows” Per Month  15%
40 – 59 Trips Per Month  Maximum of 9 “No Shows” Per Month  15%
60+ Trips Per Month  Maximum of 12 “No Shows” Per Month  20%
 Suspension of Service Shall Be:
 1st Violation  Written Warning
2nd Violation Written Warning
 3rd Violation  5 Day Suspension
4th Violation  10 Day Suspension
 Additional Violations  10 Day Suspension

Before any suspension of service due to “No Shows”, Beaver County Transit Authority must notify the individual rider in writing, citing specifically the full reason for the proposed suspension and its length, including the exact “No Show” dates, times, pick-up locations and destinations on which the proposed suspension is based.

Time for Filing of Appeal
An appeal with respect to the denial, restrictions, suspension or revocation of eligibility, will require you to submit a written notification of your decision to the Transportation Manager of the Beaver County Transit Authority, at 131 Pleasant Drive, Aliquippa, PA, 15001.  Appeals after sixty (60) days will not be considered.

Miscellaneous Service Policies

  • Drivers are trained in CPR.
  • Driver will assist a passenger into or out of the vehicle, when necessary, in order to make traveling as comfortable as possible. Drivers will properly secure a wheelchair.
  • Smoking, drinking and eating are prohibited on the vehicle.
  • For your safety, passengers may be required to wear seat belts.
  • Beaver County Transit Authority will transport individuals with respirators or portable oxygen supplies consistent with applicable U.S. Department of Transportation rules.
  • If you need to sit in one of the priority seats for persons with disabilities/elderly and if it is already occupied by an ambulatory passenger, the driver will ask the rider to move to another seat.
  • Beaver County Transit Authority will transport any wheelchair and occupant if the lift and vehicle can physically accommodate them. We can deny transportation if carrying the wheelchair and its occupant would be inconsistent with legitimate safety requirements (i.e.: wheelchair blocking the aisle.)
  • Beaver County Transit Authority will permit a passenger who uses a lift or ramp to board or disembark from a vehicle and any designated stop, unless the lift or ramp cannot be deployed or the lift or the ramp will be damaged.
  • Persons with disabilities are permitted to take as much time as they need to safely board/disembark a vehicle.

Special Requests
If there is a Beaver County rule or policy that, due to your disability, makes it difficult or prevents you from using the service, you may call or write to Beaver County Transit Authority to discuss your situation. When at all possible, request should be made in advance and will be considered on a case by case basis as long as they are reasonable and do not create a direct threat to others or a fundamental change to basic Beaver County Transit Authority service.

Comments, Suggestions, and Complaints
Whether we’re doing an exceptional job, or need to improve something, Beaver County Transit Authority wants to know about it!  If you would like to lodge a complaint, comment on our services, or commend a Beaver County Transit Authority employee for a job well done, please call:

(724) 728-8600
or send us an email message at: bcta@bcta.com

Beaver County Transit Authority strives to investigate all complaints within two business days. All comments and commendations are forwarded to the appropriate staff member for further action as required.

Pennsylvania Voter Registration
The state regulations require that when an ADA paratransit application is mailed out, it must be accompanied by voter registration information.  If you would like to register to vote you can complete the form that will accompany your application.  If you are not interested in registering to vote, you can complete the declination form.  If you need assistance with any voter registration information, or the paratransit application, we encourage you to call.

Beaver County Transit Authority